From Slow to Go: How to Fix Your NBN Speed Issues

Most Australians depend on a reliable internet connection for daily activities. If you recently started using the NBN, or it’s your only alternative, slow speeds may be familiar. 

Several factors can cause slow broadband, so understanding the reason can help resolve the issue faster. This guide discusses the most likely reasons why your nbn box installation is slow while providing tips to help you fix the problem. 

Potential Reasons Why Your NBN is Slow

Network Congestion

Network congestion happens during peak times when more people are using devices simultaneously. Due to increased demand, each user’s connection may not reach its maximum speed potential.

Hardware Issues

Hardware issues can cause slow speeds on the NBN. Modems or routers can cause slow NBN speeds due to insufficient bandwidth, interference from other devices, or outdated hardware configuration.

Distance from the Node

The distance between your home and an NBN node affects your speeds because data travelling over fibre-optic cables degrade over distance. 

Living closer to an NBN node means you can expect higher speeds and vice versa.

Plan Speed

Most providers offer different tiers depending on how much data or throughput you need, so research each tier’s performance before committing.

Connection Issues

One potential connection issue is poor signal strength. This can occur if your router is too far from the wall socket or in an area with thick walls that block the signal. Try moving your modem/router closer to the wall socket to see if this improves performance. 

Modems and routers also generate heat when running. Ensure adequate ventilation around the hardware in the NBN setup so temperatures don’t become a limiting factor. 

Ways to Fix a Slow NBN Speed

If the issue is not your ISP, you can try several things to optimise the speed.

Run a Speed Test to Help Troubleshoot the Issue.

Running a speed test gives you insights into your internet speed. You can compare your speed to the provider’s plan to see the difference. If you get a significant difference, you can start narrowing down external factors affecting your speed.

Update or Upgrade Your Modem

Older modem/router models have insufficient bandwidth to accommodate modern services like streaming HD video content. 

Switching to a newer model with better features, such as dual-band Wi-Fi, will ensure optimum performance while providing additional security. 

Firmware updates also improve stability, fixes bugs and increase security protocols. Ensure you regularly check for updates so your device remains up-to-date.

Try Mobile Broadband or Home Wireless Broadband

Trying mobile broadband as an alternative could be beneficial if you don’t want to wait for changes like upgrading equipment at home or changing providers.

Sign Up for a Faster Speed Tier

Upgrading to a faster tier from your current NBN provider can increase your bandwidth allowance and prevent lag issues during peak times. 

However, more expensive tiers don’t necessarily guarantee better results. Always ensure they suit your particular needs before signing up.

Change NBN Provider

You can change your NBN provider if the steps above fail. Different providers have various network configurations which may perform better. 

Although slow NBN speeds can be a bane, you can take action to mitigate most issues. In addition to the tips above, you can try a direct connection via Ethernet cable rather than Wi-Fi for a more stable connection. 

You can also use external antennae or boosters to amplify existing signals. These devices may require professional installation but can make all the difference with slow NBN speeds. 

Contact an ACMA-certified technician to optimise your NBN connection for a better online experience.

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